Refund Policy
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At DigitalXpress, we specialize in delivering high-quality digital products such as templates, eBooks, image bundles, and resources for creators. Due to the instant-access nature of digital files, we follow a strict no-refund policy.
No Refunds on Digital Downloads
All sales are final once the download link or product access is delivered.
This is because:
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Digital products cannot be “returned”
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You gain immediate access after purchase
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We cannot deactivate or “reclaim” downloaded files
Exceptions (We’ve Got You Covered)
We want you to have a smooth experience. Refunds may be considered only in the following cases:
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You accidentally purchased the same product twice
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The product files are corrupted or inaccessible
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You received the wrong product due to a technical error
For any of the above, please email us within 7 days at:
support@digitalxpress.com
Include your order ID, issue details, and screenshots (if possible). We’ll review and get back to you within 48 hours.
